| CUSTOMER
SERVICE |
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How and when can I contact
Express-Invitations with questions?
Our
Customer Service Representatives are available to assist
you with your questions from 8:00 a.m. to 6:00 p.m . Central
Time, Monday through Saturday. Our toll free phone number
is 1-866-733-0247. During non business hours, you can reach
us at Email Us
and we will respond within a brief period of time. Our
mailing address is:
Express-Invitations
200 Production Drive
Store 9
Lafayette, LA 70508
Local: 337-237-0247
Toll Free: 1-866-733-0247
Fax: 337-237-0275
Email Us |
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Can I place an order by
phone? Yes,
you can call our toll free number,
Phone:337-237-0247
and speak to any of our Customer Service Representatives,
and they will be happy to take your Order by phone. |
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How do I register with
Express-Invitations? To
create your individual account with Express-Invitations,
simply click Register.
This option will allow you to establish you own account
to maintain your personal and private information, such
as favorites, previous orders, email to friends etc,
etc. No one will have access to your information. |
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Can
I order a Catalog? Since
we create and design our own cards and are continuously
updating our collections of thousands of cards to choose
from, we do not create and maintain a printed catalog.
You can see our entire selection by clicking Card
Listings. |
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Why
shop with Express-Invitations? We
do everything we possibly can to ensure your visit and
shopping with Express-Invitations is an enjoyable and
memorable experience. Here’s why:
- Selection:
Our
collection of very unique, trendy, dynamic and elegant
personalized imprintable cards are second to none.
They cannot be found in any other place unaffiliated
with Express-Invitations. Our selection is tremendous,
and we are continuously updating our collection
for you to choose from
- Service:
Choosing just the right personalized invitation
or announcement card should be a pleasure, not a
chore! Express-Invitations eliminates the searching
process of using old, outdated and thick stationery
sample books and affords you a place to see fresh,
current and popular designs that are never outdated
or out of stock. We design our own http://www.Express-Invitations.com/images!!
- Quality:
Since
we design and print our own Cards, we have total control
over the quality of the products on our site. You
can be assured that we will include only those cards
we feel are fitting and will complement your special
occasion. You will see exactly what you are getting
BEFORE you pay. Rest assured, you will get the best
possible quality for your money.
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| Ordering
and Proofs |
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How
do I order online? Ordering
online through our secured server is easy and SAFE! For
detailed instructions, please click How
to Order |
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How
soon can I get my Cards? We
offer Same Day Printing and Shipping! If you approve your
final proof by 2:00 p.m. Central Time, we will print and
ship the same day. The actual shipping time will depend
on the shipping mode you select, from Next Day Air, Second
Day Air, Guaranteed 3 Day Express Delivery, to Ground (5 to 7
day) delivery. Click Shipping
Methods & Costs to learn more about our shipping
times and costs. |
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Do
you have a minimum Order? Yes,
our minimum order is 15 Cards. |
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What
if I want to add special instructions about my Order?
Additional
comments, special instructions or any other communications
can be entered in the “Additional Comments”
box located in the personalization page. This box can
be used for request such as making certain words larger,
in bold, different colors and other similar request. |
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How
long does it take to receive my Order?
If
you approve your proof by 2:00 p.m. Central Time, we will
print and ship your Order the SAME DAY. The time it takes
to be delivered to you depends on the shipping mode you
selected at the check out, ranging from Next Day Air to
seven days for Ground Delivery. |
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Are
there discounts if I purchase a larger quantity?
The
price shown for each card is the individual cost for that
card. We offer quantity discounts when you purchase 50
cards or more. Please see our Discount
Schedule . |
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Can
I preview my personalized card before I complete my
Order? Yes,
using Express-Invitations’s EXCLUSIVE personalization
process, you can customize any card on our site with
your own personalized message and then instantly Preview
it. To learn more, please click Instant
Preview
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Will
you send me a proof of my Order before ordering? After
Ordering?
We are happy to send you a proof, free of charge, after you place your Order. Unfortunately, we cannot send a proof until after you complete your order. After completing your Order we will send you a proof so you may have the option to make corrections or add ons before your order is printed.
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How do I get 10 Cards FREE? If
your Order exceeds our minimum amount to qualify for 10
Cards FREE, you may add these cards while in the check
out. To learn more, please click 10
Cards FREE |
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What
does the cost of my Cards include? The
cost of your Cards includes the Avon Crest card, set up,
ink color, typestyle and printing. Envelopes are NOT included
in the cost of your card and are 10 cents each. |
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Can
I include additional comments or special instructions
for my Order? Yes,
we provide an “Additional Comments” box on
the personalization page. You can provide us with any
information you think is appropriate or needed. |
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| Payment,
Pricing and Guarantee |
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How
can I pay for my Order? You
can pay for your Order with VISA, MasterCard, American
Express or Discover credit cards. To pay by check, money
order or cash, please call our Customer Service for more
details. |
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How
do I know it is safe to use my credit card?
Express-Invitations
accepts VISA, Master Card, Discover and American Express
safely through our secured server provided by Authorize.net.
Look for the “lock” symbol in the bottom
right corner of your screen while in the check out.
We strongly advise you against making credit card purchases
from any non-secured website. Internet experts consider
ordering through secured servers, like ours, to be a
safer method of transmitting credit card information
than the telephone.
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When
is my credit card charged for my Order?
Your
Order will be charged to your credit card account when
you complete the “Check Out” section of our
site. Since every Order is customized, we charge your
credit card at the time you place your Order so we can
send you a proof, if requested, or start printing your
Order if no proof is requested. Sorry, but we cannot send
proofs without having a completed Order.
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What
is our Guarantee?
- Pledge:
To
always offer quality, eloquent and trendy cards to
our Customers at the best prices. We will match any
competitor’s price on the same exact item and
quantity! If you are not completely satisfied with
your Order, for whatever reason, please call or email
us, and we will do our best to satisfy your request!
- Pricing:
The
prices for our Cards, matching Thank You Cards and
envelopes are presented throughout our site. There
is no additional charge for the custom printing. Envelopes
are 10 cents each and are automatically added to your
shopping cart in the same quantity as the cards ordered.
Your return address can be imprinted on the back flap
of your envelope for 25 cents each. We automatically
calculate volume discounts, sales prices and shipping
charges to your Order at your shopping cart. For Texas
Orders, state sales tax is also charged.
- Discounts:
In
addition to our normally discounted prices, we offer
additional quantity discounts above 50 Cards. Discount
Schedule
- Damaged
Cards: If
your Cards are damaged during shipping, call us and
we will arrange to have them picked up. We will reprint
your Order and ship it the next business day.
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| Cards,
Envelopes and Printing Details |
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What
is the quality and type of card stock used for my Cards?
All
of our cards are Acid and Lignin FREE, Avon Crest, White,
80 lb, and are 5” x 7”. This quality card
stock will maintain its beauty for years! Our http://www.Express-Invitations.com/images
are either portrait (7” high x 5” wide) or
landscape (5” high x 7” wide). Since most
of our competitors use 60 lb. stock paper, and our is
80 lb. weight, you will find our cards to be a much more
durable and higher quality stock. |
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How
do I order envelopes with my Order?
Envelopes
are automatically added to your Order while in the shopping
cart. The same quantity of envelopes as the quantity of
cards you purchased will be added. The cost is 10 cents
each. |
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What
is the quality and size of envelopes used?
All
of our matching envelopes for our 5 x 7 Cards are Avon
Crest White, 5 1/4” high and 7 ¼” wide.
Our matching Thank You Card envelopes are Avon Crest,
White, 5 ¾” wide and 4 3/8” high. |
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Can
I get my return address imprinted on the envelopes?
Yes,
envelopes can be imprinted with a return address on the
back flap for .35 cents per envelope. Imprinting is done
in Black Ink only and up to three lines. This option is
available on the personalization page.
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Can
I get Blank Cards? Yes,
Blank Cards are available and cost .20 cents LESS than
the cost of the card shown on our site. This option is
available on our personalization page under the box where
you enter your text. |
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What
TypeStyles and Ink Colors are available to select from?
Express-Invitations
allows you to choose from a wide variety of TypeStyles
and Ink
Colors.While we encourage you to be creative, we
suggest that you consider the TypeStyle and Ink Color
recommended by our experienced designers for best results.
Our designers will arrange the text for the best result. |
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Can
I use my own wording or do I have to use your wording?
Although
we provide sample wordings on all our cards and an entire
section dedicated to Wording Ideas,
you can choose to write anything you want. We do offer
suggested typestyle, ink color and fonts; however, you
may choose to use any of the many TypeStyles
and Ink
Colors you prefer. |
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Can
I ship my Order to a different address from mine?
Yes,
in the check out you will be ask for the shipping address
to ship your order. It can be different from the address
used for your Order. |
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When
will my Order be printed? If
you approve your proof by 2:00 p.m. Central Time, we will
print and ship your Order the SAME DAY. The time it takes
to be delivered to you depends on the shipping mode you
selected at the check out, ranging from Next Day Air to
five to seven days. |
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| Custom
Designs and Printing |
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I
like one of your cards, but want the design to be changed;
Will you do that? Yes, we will change the design/color/style of any of our /images to suit your individual request. This can usually be completed within two days. We do require a minimum order of 100 cards or more for this service. |
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I
have my own ideas.Will you design an image / card just
for me? Yes,
we will create a design using your ideas for you. There
is no charge on orders of 100 cards or more. This can
usually be done within two days. |
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Do
you design images for businesses? Yes!
We are happy to design an individual logo or image for
your business stationary or invitations and announcements.
Please call and ask for one of our Artists. |
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Can
you include my logo in the personalized Cards?
Yes,
we will be happy to include your logo in your personalized
cards. Please call Customer Services for details. |
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Do you have African American
or other dark tone cards? Yes! Since we design and print our own cards, ANY card on our site can be changed to your special request. Simply include your request for darker tone colors in the “Additional Comments” box while you are personalizing your Card. We will send you a proof to ensure we get the color tone exactly like you want. This can usually be completed within two days. As with any request to make changes to a design, we do require a minimum order of 100 cards or more. |
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| Cancellations,
Returns and Guarantee |
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Can
I cancel my Order? Yes. Before your Order has been printed, we are happy to make any changes you want and even cancel your Order if you so choose. There is NO charge to make changes to your Order before it has been printed. However, once we begin processing your Order, but PRIOR to printing, and you want to cancel your Order, there will be a MINIMUM cancellation charge of 50% of the total cost of your Order, or $25, whichever is GREATER. The exact amount will be determined by Express-Invitations, in its sole discretion, based on the amount of work that has already been done on your Order. If you want to REDUCE your Order after it has been placed, we will be happy to do so, However, any reduction in your order after we have begun processing your Order will be subject to the MINIMUM Cancellation Charge of 50% of the amount being cancelled, or $25, whichever is GREATER. If your Net Credit due for the reduced quantity is less than $15, you will be entitled to the credit in additional products or services, but we will NOT issue a credit to your credit card. |
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What
if there is an error in my Cards?
If the cards we print for
you contain a printing or type error caused by our staff,
we will gladly reprint your Order at NO COST to you. We
may ask you to return the erroneous cards at our expense.
Sorry, we cannot replace cards if the error was contained
in the copy you provided, or if you approved a proof,
so please CHECK YOUR
COPY CAREFULLY before
approving your Order. In those cases, we will reprint
your Order at a discount from the original costs. Except
as provided herein, no refunds. |
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Can
I return my Order? After
you approve your proof, we will print and ship your Order
based on your instructions. After your Order has been
printed, you will not be able to cancel or return your
Order and receive any refund. |
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| Shipping
and Handling |
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Do
you really have same day printing and shipping?
Yes,
we offer Same Day Printing and Shipping! If you approve
your Order by 2:00 p.m. Central Time, we will print and
ship the same day. The delivery time will depend on the
shipping mode you selected. |
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What
shipping methods do you have? How long does it take
to ship my Order?
How soon will I receive my Order? When we ship your Order
is determined by when you approve your Order for printing.
If we receive your approval by 2:00 p.m. Central Time,
we will print and ship your Order the Same Day! For more
information, please click Shipping
Methods & Costs |
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Can
I track my Order after it is sent out?
Yes,
after we have shipped your Order, you will be sent the
tracking number to follow your Order while enroute to
you. This tracking information will be maintained in
your Account within Express-Invitations, and instructions
on how to access this information will be sent to you
with the tracking number. |
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Do
you ship overseas; if so, what are the costs?
Yes,
but the shipping / handling charges shown on our site
do not apply. You can complete your Order using any of
the shipping charges shown; however, we will calculate
the actual shipping / handling charges and add the difference
between what you paid and the actual costs. Express-Invitations
or UPS cannot guarantee the delivery time, as it is dependent
on many external factors. |
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| Policies,
Disclaimers and Privacy |
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CARD DESIGNS ARE COPYRIGHTED AND ARE THE PROPERTY OF THE
CARDS’ MANUFACTUERS AND DESIGNERS. BY VISITING OUR
SITE, YOU AGREE THAT YOU WILL NOT COPY, PRINT, DOWNLOAD
OR OTHERWISE REPRODUCE ANY PART OF THE CARDS BY ANY MEANS,
MECHANICAL OR ELECTRONIC.
By
visiting our site and placing your Order, you further
agree that neither Express-Invitations nor its owners,
employees, representative or suppliers shall be liable
for any direct, consequential or incidental damages
arising out of any aspect of your Order, including but
not limited to products, printing or delivery, except
for refund or replacement when products are defective
in any amount limited to the price of the Order.
Express
Invitations does not warrant against late deliveries
due to shipping delays, or any other reason outside
the control of Express-Invitations. Express-Invitations
reserves the right to print the source of the card on
the backside of the card.
Express-Invitations understands the importance of protecting
your privacy and has written policies and procedures
for ensuring confidentiality and availability of all
information we collect regarding your account and/or
your Order. Privacy
Policy & Statement
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